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A STRUCTURAL EQUATION MODELING APPROACH TO INVESTIGATING THEEFFECTIVE IMPLEMENTATION OF QUALITY IMPROVEMENT INITIATIVES IN SERVICE OPERATIONAL ENVIRONMENTS

机译：研究服务运营环境中质量改进计划的有效实施的结构方程建模方法

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Using a structural equation modeling approach, the dynamic relations impacting the effective implementation of quality improvement initiatives in service organizations are examined. The results clearly demonstrate the direct operational gains and indirect strategic gains due to the effective implementation of the studied quality improvement initiatives.

机译：使用结构方程建模方法，研究了影响服务组织中质量改进措施的有效实施的动态关系。结果清楚地表明，由于有效实施了所研究的质量改进措施，直接的经营收益和间接的战略收益。

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《Decision Sciences Institute Annual Meeting》|2007年|P.2094-2099|共6页
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作者
Mahmoud M. Yasin; Mario Augusto; Jafar Alavi; Joao Lisboa;
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原文格式 PDF
正文语种
中图分类决策学;
关键词
quality improvement initiatives; service industries; structural equation modeling;

机译：质量改进计划;服务行业;结构方程建模;

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2. A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model [J] . Evangelos Tsoukatos, Maria Koulentaki Global business & economics review . 2011,第3a4期

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3. The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach [J] . Tiglao Noriel Christopher C., De Veyra Janna M., Tolentino Niki Jon Y., Research in transportation economics . 2020,第Nova期

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4. A STRUCTURAL EQUATION MODELING APPROACH TO INVESTIGATING THE EFFECTIVE IMPLEMENTATION OF QUALITY IMPROVEMENT INITIATIVES IN SERVICE OPERATIONAL ENVIRONMENTS [C] . Mahmoud M. Yasin, Mario Augusto, Jafar Alavi, Annual Meeting Decision Sciences Institute . 2007

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A STRUCTURAL EQUATION MODELING APPROACH TO INVESTIGATING THEEFFECTIVE IMPLEMENTATION OF QUALITY IMPROVEMENT INITIATIVES IN SERVICE OPERATIONAL ENVIRONMENTS

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