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A STRUCTURAL EQUATION MODELING APPROACH TO INVESTIGATING THE EFFECTIVE IMPLEMENTATION OF QUALITY IMPROVEMENT INITIATIVES IN SERVICE OPERATIONAL ENVIRONMENTS

机译：一种调查服务运营环境中有效实施质量改进措施的结构方程建模方法

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Using a structural equation modeling approach, the dynamic relations impacting the effective implementation of quality improvement initiatives in service organizations are examined. The results clearly demonstrate the direct operational gains and indirect strategic gains due to the effective implementation of the studied quality improvement initiatives.

机译：采用结构方程式建模方法，研究了影响服务组织中有效实施质量改进举措的动态关系。结果清楚地展示了直接运营的收益和间接战略性收益，因为有效实施了学习的质量改善举措。

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《Annual Meeting Decision Sciences Institute》|2007年||共6页
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Mahmoud M. Yasin; Mario Augusto; Jafar Alavi; Joao Lisboa;
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中图分类 C934-53;
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A STRUCTURAL EQUATION MODELING APPROACH TO INVESTIGATING THE EFFECTIVE IMPLEMENTATION OF QUALITY IMPROVEMENT INITIATIVES IN SERVICE OPERATIONAL ENVIRONMENTS

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