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Automated service quality and its behavioural consequences in CRM Environment: A structural equation modeling and causal loop diagramming approach

机译：CRm环境中的自动服务质量及其行为后果：结构方程建模和因果循环图表方法

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Arup Kumar Baksi;
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年度 2012
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1. Automated service quality and its behavioural consequences in CRM Environment: A structural equation modeling and causal loop diagramming approach [J] . Baksi A. Management Science Letters . 2012,第4期

机译：CRM环境中的自动化服务质量及其行为后果：结构方程建模和因果循环图解法
2. Exploring nomological link between automated service quality, customer satisfaction and behavioural intentions with CRM performance indexing approach: Empirical evidence from Indian banking industry [J] . Baksi A. Management Science Letters . 2013,第1期

机译：利用CRM绩效索引方法探索自动化服务质量，客户满意度和行为意图之间的法学联系：来自印度银行业的经验证据
3. A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model [J] . Evangelos Tsoukatos, Maria Koulentaki Global business & economics review . 2011,第3a4期

机译：在扩展的服务质量，客户满意度，客户忠诚度模型中评估替代服务质量指标的结构方程式方法
4. A STRUCTURAL EQUATION MODELING APPROACH TO INVESTIGATING THEEFFECTIVE IMPLEMENTATION OF QUALITY IMPROVEMENT INITIATIVES IN SERVICE OPERATIONAL ENVIRONMENTS [C] . Mahmoud M. Yasin, Mario Augusto, Jafar Alavi, Decision Sciences Institute Annual Meeting . 2007

机译：研究服务运营环境中质量改进计划的有效实施的结构方程建模方法
5. A structural equation model of the senior citizens' purchasing process in foodservice: Considering the quality of food nutrition, service and entertainment in foodservice environment. [D] . Hu, Shih-Ming. 2005

机译：餐饮服务中老年人购买过程的结构方程模型：考虑餐饮服务环境中食品营养，服务和娱乐的质量。
6. Disparities in the quality of and access to services in children with autism spectrum disorders: a structural equation modeling [O] . Mohammad Asghari Jafarabadi, Kamal Gholipour, Hassan Shahrokhi, 2021

机译：自闭症谱系障碍儿童的质量和获取服务的差异：结构方程式建模
7. Exploring nomological link between automated service quality, customer satisfaction and behavioural intentions with CRM performance indexing approach: Empirical evidence from Indian banking industry [O] . Arup Kumar Baksi 2013

机译：利用CRm绩效指数方法探索自动服务质量，客户满意度和行为意图之间的法律联系：来自印度银行业的经验证据

Automated service quality and its behavioural consequences in CRM Environment: A structural equation modeling and causal loop diagramming approach

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