EXPLORING THE IMPACT OF TECHNOSTRESS ON PRODUCTIVITY

摘要

Based on empirical survey data, this study uses concepts from socio-technical theory to explorethe effects of information and computer technology (ICT) created stress, that is, “technostress”on productivity. The paper first explains the different ways in which ICT can create stress inusers, and identifies factors that create technostress. Then, it establishes relationship amongtechnostress creators and individual productivity. Structural equation modeling is used to analyzethe data and test hypotheses. The results support the hypothesized relationship and have valuableimplications for management in dealing with technology related stress issues among employees.