Technostress from mobile communication and its impact on quality of life and productivity

摘要

Purpose:To examine how social and personal interaction stressors are related to use of mobile instant messenger after work hours and impact on productivity and quality of life.Sumrnary:Information communication technology induces both positive and negative e幵ects. On the positive side it increases communication, efficiency and effectiveness and these are being studied extensively. The negative sides of these communications include stress developed due to lot of e-mails being generated and sent. This may induce stress and in turn reduce productivity and efficiency. The stress due to the use of computer is called technostress and many times happens because the person may not be in a position to cope up with the organizational demands on information communication technology usage. Because of the growing popularity of smartphones many communications are through mobile instant messenger (MIM) such as handling text messages, making free calls, sending photos, voice notes, location etc. MIM can be used for many purposes such as work, entertainment, one-to-one or group interactions. This study proposes a model that analyses the technostress because of social interactions with business colleagues after working hours especially in the context of Korean MIM service called KakaoTalk to isolate the most effective stresses, the to understand the role of stress in productivity and personal life, and to investigate the tie strength in stressors and strain. (35 refs.).