An Empirical Study on Capabilities, Activities, and Performance of Knowledge Management

摘要

The purpose of this study is to examine structural relationships among capabilities, activities, and performance of knowledge management, and suggest strategic directions of what to prepare for successfully implementing knowledge management. To serve this purpose, we conducted an extensive survey on 68 knowledge management adopting Korean firms in diverse industries and collected 215 questionnaires. Analyzing hypothesized structural relationships with the data collected, we could empirically assure that there exist statistically significant relationships among knowledge management capabilities, activities, and performance. The empirical results of this study also support the well-known strategic hypothesis of BSC.