Total Quality Management in Dry-Bulk Shipping

摘要

In this article we attempt a primary investigation of the total quality systems in shipping companies, as well as in ships. We investigate the vital points on which the total quality system can have a beneficial effect and redefine the way a shipping company functions with the purpose of increasing its competitiveness. The application of a quality system changes the way of relation management, either inside the company -interpersonal and intergroup relations- or outside the company -between company and customers or suppliers.