KNOWLEDGE WORK MANAGEMENT

摘要

Industry product life cycles and their technological life cycles are getting shorter and shorter. At the same time these products are getting more and more complex. In consequence, this causes faster innovation processes, new production concepts and client-oriented products. The share of knowledge work increases. There are different concepts to support companies in managing the changes and the higher part of knowledge work using new technologies. One is the idea of knowledge products. They take care of different user groups and give support to search and find of information. They help to improve the product, allow faster and smarter updates for product changes, make product presentations more effective and give the staff more orientation in their highly complex work environment. Another concept is to leam by "Instant-Qualification" just in time. The employee pools special information with his own expertise and can handle the actual specific work tasks immediately. The idea is the combination of knowledge management and learning in one real-time system. The surroundings of the employee are the interface of the learning application. It facilitates intuitive use of information. Learning is integrated into a real working process by using new technologies.