ISO Usability Standards and Enterprise Software: A Management Perspective

摘要

The introduction and manifestation of software quality according to ISO 9241 series in the enterprise ecosystem depends on many factors. Most of them are not technical ones but merely organizational and process-dependent. They become therefore hard to assess for an enterprise organization. It is essential to unveil these uncertainties, to address them and to solve them in a most constructive way that replaces the "angst" inside an organization seeking compliance with ISO 9241 series standards where applicable.