Virtual learning environment based on advanced information technologies a new approach toward human empowerment for total quality

摘要

Total Quality revolution of the last decade put the issue of personnel training as a mandatory commitment for companies, to assure human resources more flexibility and self-consciousness on the production problems. training activities are quite often delegated to external consultants or to non-professional internal skilled personnel, which applies naive approach in teaching. The original ideas that inspired the ESPRIT project n.28974, named "Total Quality Management on-line", are here presented. The project, currently in process within a consortium of several l~(st) and 2~(nd) tier automotive suppliers, addresses the problem of continuous education on Total Quality topics using the most advanced Information Technologies. The present paper sketches the main features of a virtual learning environment which is proposed as a new approach to this aim.