Surveying users of electronic library services by telephone

摘要

Although electronic media and services have been established in academic libraries' service profiles, they do not seem to be widely accepted by users yet. Field tests during the EU-funded EQUINOX project showed that web log files can provide some useful information but analyses of use are often prevented by technical problems. User surveys can help libraries to analyse user behaviour and attitude towards electronic library services.Telephone interviews with users of the University and Regional Library Munster, one of the EQUINOX partners, have proved that this is a better instrument to gain representative results than other survey methods.