Fuzzy Comprehensive Evaluation on System Performance of Enterprise E-Business

摘要

Enterprises are pushed into a global competition based on internet with the boom of information technology, and e-Business has been the main platform of businesses. Efficient and effective e-business system has been one of the key factors that enterprises gain sustained competitive advantages in the knowledge-based economy. The performance evaluation of e-business system is significant because the process can help us find the defects and. obstacles of e-business system. Based on mathematics and human psychology algorithm, the Analytic Hierarchy Process (AHP) is a structured technique for dealing with complex decisions and project evaluation This paper presents an application of the AHP in the performance evaluation of e-business system by developing a fuzzy comprehensive evaluation model and a grey clustering method. In the last part of this paper, a case study is illustrated the application of the evaluation model and the evaluation process.