Workforce Performance Management

摘要

Success in business is highly dependent on a company's ability to continuously improve productivity. Productivity isrndefined as maximizing the relationship between the quantity of labor, capital, land, energy, and other resourcesrn(input) and the quantity of goods or services produced (output), while meeting the needs of the marketplace in termsrnof timing and quality. The most effective means for improving productivity is to improve workforce performance.rnThis is done, not by focusing on labor efficiency, but by employing a system of disciplines that enables andrnencourages the workforce to perform its responsibilities to meet customer needs and expectations without error andrnwithout waste. These disciplines must be present throughout the organization and regularly reinforced by leadership.rnThe disciplines include: ? maintaining an exceptionally safe, orderly and clean work environment where workplacerndiscipline is established and the workplace and workforce are prepared for improvement ? establishing processesrnwhere work flows smoothly from operation to operation to ensure the effective production and delivery of productsrnand services based on customer demand ? applying proven scientific techniques to ensure that when work isrnperformed, it is performed using the best possible method with a constant awareness of quality ? seeking to reduce orrneliminate the non-productive time associated with setting up operations or changing over between productivernactivities ? documenting work methods and establishing expectations or metrics for work being performed ?rnequipping the workforce with job aids and training to perform effectively and consistently ? actively using tools andrnsystems to appropriately staff the operation and to measure performance ? regularly reviewing wage systems tornensure they support performance objectives ? training managers and supervisors to understand and effectively applyrneach discipline An organization where this system of disciplines exists will experience continuous improvement inrnproductivity. Customers will experience improved value through better quality and service. The workforce willrnenjoy greater job satisfaction through an improved culture. The business will succeed.