ISO 9004:2000 Quality management systems — Guidelines for performance improvements

质量管理体系.性能改进指南

基本信息

标准号

ISO 9004:2000

标准状态

废止

发布单位或类别

国际组织-国际标准化组织(IX-ISO);

发布日期

实施日期

废止日期

CCS分类

ICS分类

研制信息

起草单位

- 展开▼

起草人

归口单位

ISO/TC 176/SC 2

摘要

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001. 本国际标准提供的准则超出ISO 9001中给出的要求，以考虑质量管理体系的有效性和效率，从而提高组织的业绩潜力。与ISO 9001相比，客户满意度和产品质量的目标扩展到包括相关方的满意度和组织的绩效。本国际标准适用于组织的过程，因此其所依据的质量管理原则可在整个组织内实施。本国际标准的重点是持续改进的实现，通过客户和其他相关方的满意度来衡量。本国际标准由指南和建议组成，不用于认证、监管或合同用途，也不作为实施ISO 9001的指南。展开▼

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