DEVICE SYSTEM METHOD AND PROGRAM FOR PROVIDING ONE-STOP ONLINE REPAIR SERVICE TO SPECIFY THE CAUSE OF FAILURE USING THE INSPECTION RESULTS OF INSPECTORS

摘要

According to an embodiment of the present invention, an apparatus for providing an online repair service is provided. The apparatus includes: a repair target specifying unit that specifies a repair target based on image data received from a customer terminal using a first artificial neural network; a preliminary failure type specifying unit that specifies at least one preliminary failure type matched with the repair target based on text data received from the customer terminal using a second artificial neural network; a required data request unit for specifying required data that is at least one of image data, video data, and sound data matched with the at least one preliminary failure type, and requesting the required data from a customer terminal; a failure type specifying unit for specifying at least one failure type based on the necessary data received from the customer terminal using a third artificial neural network; and requesting an inspection of the at least one failure type specific to a plurality of repair terminals, and determining a final failure type from the at least one failure type based on a plurality of inspection results received from the plurality of repair terminals. The first artificial neural network is a classification model machine-learned using a learning dataset generated by labeling a repair target with respect to image data for learning, and the second artificial neural network includes text data for learning. It is a classification model machine-learned using a training dataset generated by labeling a preliminary failure type for, and the third artificial neural network is a machine-learned classification model using a learning dataset generated by labeling necessary data for training and a failure type model, the inspection result includes information labeling correctness or incorrectness of the specified failure type, and the failure type inspection unit determines the ratio of the number of inspection results labeled as correct to the total number of the plurality of inspection results. If the accuracy of t is equal to or greater than the preset first reference value, the corresponding failure type is determined as the final failure type, and verification points are provided to the repair terminals that provide verification results labeled as correct for the final failure type.