METHOD AND APPARATUS FOR IDENTIFYING CUSTOMER SATISFACTION ON BASIS OF MICRO-EXPRESSIONS, TERMINAL AND MEDIUM

摘要

The present application relates to the technical field of artificial intelligence. Provided are a method and apparatus for identifying customer satisfaction on the basis of micro-expressions, a terminal and a medium. The method comprises: acquiring a whole-body image of a customer and audio data of a preset duration every other preset collection period; extracting expression features and limb features of predetermined points from the whole-body image, and extracting speech speed features and tone features from the audio data; simultaneously, inputting the expression features into an expression satisfaction identification model to obtain a first satisfaction score, inputting the limb features into a limb satisfaction identification model to obtain a second satisfaction score, and inputting the speech speed features and the tone features into a speech satisfaction identification model to obtain a third satisfaction score; and calculating the final satisfaction of the customer according to the first, second and third satisfaction scores, and outputting the final satisfaction. According to the present application, the technical problem of being unable to calculate the satisfaction of a customer when the customer has no expression during the whole service process can be solved.