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System and method for analyzing procurement decisions and customer satisfaction
System and method for analyzing procurement decisions and customer satisfaction
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机译:用于分析采购决策和客户满意度的系统和方法
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摘要
A decision tool and method are provided for analyzing a decision among at least two alternatives based upon a plurality of criteria. The decision tool and method allow decision table data collected from a plurality of decision makers to be accurately aggregated, compared, and disaggregated. The decision tool and method also allow for generation of a prioritized list of areas where action can have maximum impact in the mind of decision makers. This may provide a guide for optimal allocation of resources to influence the outcome of a decision. An evaluation tool and method may be used to evaluate and improve customer satisfaction based upon a similar prioritized list.
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