Real-time monitoring of call service status in private switching system with automatic call distribution function

摘要

The present invention relates to a method for monitoring call service status in a private exchange system having an automatic call distribution function, and more particularly to a private exchange having an automatic call distribution function, A method for processing call state information with the same time between the private branch exchange and the supervisor computer in a private exchange system having a supervisor computer for generating data and monitoring the call service state according to the same.;The present invention provides a method for controlling a call connection between a private branch exchange and a supervisor computer, the method comprising: forming a data link between the private branch exchange and the supervisor computer; generating information including a call service state occurring in the exchange through a link formed in the forming process, To the supervisor computer in real time; reading the call service status and time information of the call service included in the information transmitted in the transmission process; An information processing step of processing the read call service status information in the supervisory computer on the basis of time, and a step of monitoring the automatic call distribution status and generating statistical data therefrom through the information processing step And a method for monitoring call service status in a private switching system.