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Automatic call-back system and method

机译:自动回叫系统及方法

摘要

A system and method are disclosed for providing an automatic call-back when a calling party encounters a ring-no-answer condition upon calling a called party. An exemplary system includes: a first originating switch node (OSN) coupled to a first originating telephone call location corresponding to a calling party and, a terminating switch node (TSN) coupled to a destination telephone call location corresponding to a called party; a database coupled to the TSN for storing the called party's calling activity; a processor coupled to the TSN for processing the calling activity to determine a best time to call (BTTC) the called party (wherein the BTTC comprises a best exact time and/or a window of time) and providing the TSN with the BTTC; a signaling network for routing the BTTC to the OSN; and an adjunct coupled to the OSN for receiving the calling party's automatic call-back request and initiating an automatic call back to the calling party at the BTTC the called party. Upon receiving the automatic call-back request the adjunct provides the calling party with the BTTC. The adjunct also requests the calling party to enter a time at which the calling party is most likely to be available to receive an automatic call-back and, if the time entered in response to said request is the best exact time or, within the window of time, the adjunct initiates an automatic call-back to said calling party at the time entered.
机译:公开了一种用于在主叫方在呼叫被叫方时遇到无人接听情况时提供自动回叫的系统和方法。一种示例性系统,包括:第一始发交换节点(OSN),其耦合到与呼叫方相对应的第一始发电话呼叫位置;以及终接交换节点(TSN),其耦合至与被呼叫方相对应的目的地电话呼叫位置;以及与TSN耦合的数据库,用于存储被叫方的呼叫活动;耦合到TSN的处理器,用于处理呼叫活动,以确定被叫方的最佳呼叫时间(BTTC)(其中,BTTC包括最佳准确时间和/或时间窗口),并向TSN提供BTTC;用于将BTTC路由到OSN的信令网络;与OSN耦合的附件,用于接收主叫方的自动回叫请求,并在BTTC被叫方发起自动回叫到主叫方。收到自动回叫请求后,附件将为呼叫方提供BTTC。附件还请求主叫方输入一个时间,在该时间主叫方最有可能接收自动回叫;如果响应于所述请求而输入的时间是最佳准确时间,或者在窗口内一段时间后,附件会在输入时间向该呼叫方发起自动回叫。

著录项

  • 公开/公告号EP0781024A3

    专利类型

  • 公开/公告日2000-07-05

    原文格式PDF

  • 申请/专利权人 AT&T CORP.;

    申请/专利号EP19960120275

  • 发明设计人 JAIN AJAY K.;SAHNI PARAMDEEP S.;

    申请日1996-12-17

  • 分类号H04M3/48;H04Q3/00;

  • 国家 EP

  • 入库时间 2022-08-22 01:48:41

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