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Creation of written record of telephone calls, using integrated speech recognition to create text files for storage in database
Creation of written record of telephone calls, using integrated speech recognition to create text files for storage in database
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机译:创建电话书面记录,使用集成语音识别功能创建文本文件以存储在数据库中
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摘要
Access is provided to a public communications network, and an algorithm is used for speech recognition. Also provided are a data processing unit, a working memory, a database, a system clock and a terminal. Telephone conversations are processed to create call records which are stored as text files. Each call by a user may be stored in the working memory as an audio file. The user may determine if the call is to be recorded as a text file in the database or not.
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