SERVER DEVICE, METHOD FOR CONTROLLING SERVER DEVICE, EQUIPMENT GUARANTEE SYSTEM, EQUIPMENT GUARANTEE SERVER AND METHOD FOR CONTROLLING EQUIPMENT GUARANTEE SYSTEM

摘要

PROBLEM TO BE SOLVED: To improve the convenience of a user in a service and to unitarily manage information on a service side. ;SOLUTION: In equipment 102 using consumables, the guarantee of the equipment 102 is imparted by purchasing the consumables with the guarantee, and a management server 101 manages the information of the guarantee. When receiving service request information from a user 103, whether the equipment for which the service is requested is a guarantee object is judged, and when it is the object, format data for notifying fault contents are transmitted to the user and the service request information is notified to a service store terminal and a sales store terminal together with the fault contents.;COPYRIGHT: (C)2003,JPO