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System and method for exclusively wireles call center operation
System and method for exclusively wireles call center operation
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机译:专用于无线呼叫中心操作的系统和方法
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摘要
A system (100) providing concurrent data and telephony call center communications over a single wireless infrastructure is disclosed, comprising a switching module (102) interfacing the call center to an external communications network (112); a data network (114) communicatively coupled to the switching module and providing access to various data structures (116) and applications (118); a wireless base station module (104) communicatively coupled to the switching module and adapted to establish a wireless access area (120); a portable user device (124) adapted to administrate call center data and telephony applications; and a communications module (202) within the user device, interfacing the user device with the base station module and the rest of the system.
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