Method for predicting call center volumes

摘要

A computer method that is used to predict when recipients of mail pieces will contact a call center in response to information contained in the mail pieces. The method involves, utilizing previous mailing campaign data to determine when the mail piece arrives in the home and when a call center is contacted in response to information in the mail piece; and predicting call volumes based initially on previous campaign data and as the mailing campaign progresses updating call center predictions based on current mailing campaign data.