SITE INTEGRATION MANAGEMENT SYSTEM FOR OPERATIONAL SUPPORT SERVICE IN AN INTERNET DATA CENTER

摘要

A method for managing an event by a Management system for an Internet Data Center (IDC). The IDC includes an Information Technology and Network Management System (IT&N) for managing the IDC, and a Building Management System (BMS) for monitoring facilities related to the IDC. The BMS is connected to the IT&N. An occurrence of the event is detected. The IT&N launches a first program that activates variables defining a critical situation impacted by the event. The IT&N starts a second program associated with requirements of a Service Level Agreement (SLA) with respect to the activated variables. The second program chooses actions dictated by the requirements of the SLA with respect to the activated variables. The actions are performed by executing internal commands within the IT&N or by the BMS performing the actions after the BMS has received an identification of the actions from the IT&N.