A computer implemented method, apparatus, and computer usable program code for providing media. A determination is made as to whether providing media would aid in providing information to a user in response to a communication session with the user. The media is authorized to be sent to the user based on an authorization of a representative in response to a determination that providing the media would aid in providing information to the user. The flow of the media sent to the user from the media server is controlled after the media has been authorized.
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