A method and arrangement is provided for creating a tutorial for troubleshooting a software application. The method begins by saving captured display screens of a software application operating on the respective versions of the hardware device in one or more files. This step is repeated for each of a plurality of different versions of a hardware device. Next, each of the files for the plurality of different versions of the hardware device is distributed so that they are accessible to a plurality of help centers. In this way customer support can be provided to users of any of the plurality of different versions of the hardware device.
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