TOPIC MAP BASED INDEXING APPARATUS, TOPIC MAP BASED SEARCHING APPARATUS, TOPIC MAP BASED SEARCHING SYSTEM AND ITS METHOD

摘要

The present invention is basic map, to search for the skill and technique of the reply of customer problem, the invention invented for this, it will search for and search type DB searches for DB, or it is scanned for according to degree of belief using colored or common webpage, it is different from the search method of nature language, based on being basic design drawing by CLC Q/A lists, as community website QUT Q /pixel map of A saves, if inputting customer problem, by the processing and analytic process putd question to user, enquirement analysis information is obtained, analysis information, C. are putd question to according to theseMUSIC Q/search for similar problems in Aticture maps carry out corresponding correct option with promoting or transferring. For basic map forum Q/pixel map of A, may search for correct answer.