A topic map based indexing apparatus analyzes community Q/A lists to acquire Q/A analysis information, removes redundant answers depending on the Q/A analysis information, removes insignificant answers based on the degree of reliability, ranks answer lists, and extracts the highest ranking answer as a best answer, to thereby store, in a community Q/A topic map, index information containing the community Q/A lists and the Q/A analysis information. A topic map based searching apparatus analyzes a user question to acquire question analysis information, searches similar questions from community Q/A lists belonging to a specific topic node of a pre-stored community Q/A topic map, ranks the searched similar questions depending on the question analysis information, removes redundant answers among answers to the ranked similar questions, ranks the answers, and extracts the highest ranking answer as a best answer.
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