Point-based customer tracking and maintenance incentive system

摘要

A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal monitors whether or not the object apparatus is restarted and transmits restart information indicating restart completion due to maintenance performed on the object apparatus by the customer to the server machine upon determining that the object apparatus is restarted. The server machine generates a random number within the specific range when receiving the restart information from the computer terminal, retrieves points corresponding to the random number from the lottery point setting storage unit, and stores the retrieved points in the lottery point storage unit. This can encourage the customer to perform maintenance on the object apparatus in order to indicate said restart completion to obtain more points.