Automatic management apparatus and method of distributed and heterogeneous call attendant system over PSTN

摘要

1. Technical field to which the invention described in the claims belongs;The present invention relates to an automatic management apparatus and method for a distributed heterogeneous voice recognition automatic exchange system through a telephone network.;2. Technical Challenges to be Solved by the Invention;Disclosed is a distributed heterogeneous voice recognition automatic exchange system capable of automatically checking and managing a distributed heterogeneous voice recognition automatic exchange system universally without depending on a specific system from a remote place through a voice call telephone line (telephone network). Device and method thereof.;3. The point of the solution of the invention;The present invention relates to an apparatus for managing distributed and differentiated voice recognition automatic exchange systems installed in a distributed manner, in which basic information about distributed heterogeneous systems is logically grouped into system types through a telephone network, (DTMF) tone to automatically check the configuration information of each system and manage the system for the detection of anomalies by collectively managing the detection of abnormalities and the recognition performance of each system. ; A product including a voice recognition / synthesis engine or a voiceXML interpreter of the system under test under the supervision of the general management means, periodically or real-time inspection of abnormality of each test target system via the telephone network, A voice management means for measuring and reporting the voice recognition rate and / or the recognition speed of the voice recognition system and automatically stopping or restarting the system using the DTMF when it is detected; A telephone network matching means for matching through the test target system and the telephone network; And speech recognition and speech synthesis means for providing a speech recognition and speech synthesis function in measuring the recognition performance of the speech management means.;4. Important Uses of the Invention;The present invention is used for remote management of a distributed heterogeneous voice recognition automatic exchange system.;Voice recognition automatic exchange system, remote management, telephone network, meter reading, performance analysis