AUTOMATIC MANAGEMENT APPARATUS AND METHOD OF DISTRIBUTED AND HETEROGENEOUS CALL ATTENDANT SYSTEM OVER PSTN

摘要

1. TECHNICAL FIELD OF THE INVENTION;The present invention relates to an automatic management apparatus and method for a distributed heterogeneous voice recognition automatic switching system through a telephone network.;2. The technical problem to be solved by the invention;The present invention is a distributed heterogeneous voice recognition automatic switching system that can be used for automatic meter reading (checking) and management of distributed heterogeneous voice recognition auto switching systems without being dependent on a specific system at a remote location through a voice call telephone line (telephone network). To provide a device and a method thereof.;3. Summary of the Solution of the Invention;The present invention provides a device for managing distributed heterogeneous voice recognition automatic switching systems, wherein the basic information about distributed heterogeneous systems is logically grouped into a system type through a telephone network to remotely manage general operation of each system. However, it automatically checks and changes the configuration information for each system using DTMF tones, and manages the system for abnormality detection (measurement) and recognition performance measurement for each system to control the system when an abnormality is detected. General management means for; Under the control of the general management means, through the telephone network to check (read) the abnormality of each system under test periodically or in real time, and a product including a voice recognition / synthesis engine or voice XML (VXML) analyzer of the system Voice management means for measuring and reporting the voice recognition rate and / or recognition speed of the, and automatically stops or restarts the system using DTMF when abnormality is detected; Telephone network matching means for matching each of the test subject systems and the telephone network; And speech recognition and speech synthesis means for providing a speech recognition and speech synthesis function when measuring the recognition performance of the speech management means.;4. Important uses of the invention;The present invention is used for remote management of a distributed heterogeneous voice recognition automatic switching system.