Dynamic response device ivr - dialogue on the basis of analysis data

摘要

A method comprising: receiving a call from a calling entity in the case of a call processing middle of the locking position, wherein the calling entity in order to achieve a natural person and a telecommunication terminal; and wherein the in the case of the call processing locking position, the mean received call comprises: (i) the identity of the caller telecommunication terminal device, (ii) the identity of the caller and (iii) the geolocation of the calling entity. Upon receipt of the calling identifies the call processing locking position, the average of: (i) global contextual information, (ii) contextual information in the case of the calling entity and (iii) contextual information in the call processing middle of the locking position, wherein the the time sequence and the hierarchical sequence of menu elements in a menu reconfigured, for the original in the case of the calling entity on the basis of (i) of the identity of the caller telecommunication terminal device, (ii) of the identity of the caller, (iii) of the geolocation of the calling entity (iv) global kontextualer information, (v) kontextualer information in the case of the calling entity and (vi) kontextualer information in the call processing locking position of the mitt.