COMMUNICATION, PROCESSING, AND DISPLAY OF SERVICE DESK CRITICAL ISSUE DATA

摘要

An architecture for the processing and display of service desk critical issue data may include an issue tracking system, an issue tracking system database, a reporting client module, a monitoring module, and a messaging client module. The monitoring module may obtain data related to critical issues that are stored in the issue tracking system database, and display the data. The monitoring module may also send messages to users that are affected by critical issues based on the data received from the issue tracking system database. Users may receive and view messages sent by the monitoring module using the messaging client module. The reporting client module may also display data related to critical issues that are stored in the issue tracking system database.