The Aircraft Emergency Services Call Management System enables the unique identification of each passenger wireless device in use in an aircraft and the corresponding identification of the passenger associated with the passenger wireless device. This passenger wireless device registration data is stored as database entries in a ground-based Automatic Location Identification (ALI) database which associates each aircraft with its registered passenger wireless devices. The origination of an emergency services call by any registered passenger wireless device results in the call being routed to a serving Public Safety Access Point (PSAP) where the passenger is connected to an emergency services operator. Since the aircraft flight crew and cabin crew are the only personnel on site that can be relied upon to provide some sort of emergency services response, they are included in the emergency services call.
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