SYSTEM AND METHOD FOR REAL-TIME SATISFACTION SURVEY FEEDBACK

摘要

The present disclosure relates to a system and method for providing virtually real-time or near real-time satisfaction survey feedback received from a customer to allow for corrective action to be taken by an appropriate business agent almost immediately, or preferably within a few hours of the completion of a survey, before the customer has any significant opportunity to provide negative feedback via online media or other communication channels. In an embodiment, the present system and method provides an interactive electronic survey platform—for example a touch screen display or kiosk set up near the lobby of a hotel, or on a mobile platform such as a tablet at a restaurant table—offering an incentive for customers to complete a short interactive satisfaction survey.