SYSTEM AND METHOD FOR REAL-TIME SATISFACTION SURVEY FEEDBACK

摘要

The present disclosure relates to a system and method for providing virtuallyreal-timeor near real-time satisfaction survey feedback received from a customer toallow forcorrective action to be taken by an appropriate business agent almostimmediately, orpreferably within a few hours of the completion of a survey, before thecustomer hasany significant opportunity to provide negative feedback via online media orothercommunication channels. In an embodiment, the present system and methodprovidesan interactive electronic survey platform - for example a touch screen displayor kioskset up near the lobby of a hotel, or on a mobile platform such as a tablet ata restauranttable - offering an incentive for customers to complete a short interactivesatisfactionsurvey.