Deal support method deal support program, and deal support device

摘要

Deal support device (100), to get the message information, including occurrence and timing of various events in the target device in the system, the timing of the state changes. (100), from a set of message information acquired, the search message information (M1, M3, M5) types that are predictive failure (X) is generated before occurrence disorder (X) address support device to. (100), if the message information (M1, M3, M5) is retrieved types that are predictive failure (X), by referring failure cases DB (110), generating fault (X) address support device I will identify the point in time. Action support device (100), on the basis of generation time of the message information type (M1, M3, M5) of the search and (t1, t3, t5), generation time of the failure X that was identified as (tx), disorder ( I calculated lead time of X) and (LT).