Methods, systems, and computer program products for providing an integrated knowledge management system

摘要

Methods, systems, and computer program products for providing an integrated knowledge management system are provided. A method includes configuring access interfaces between a knowledge management system and each of respective external domains serviced by a service provider entity. The knowledge management system includes a knowledge engine and a source of information that is local to the knowledge management system. The method further includes configuring access interfaces between the knowledge management system and each of respective access channels serviced by the service provider entity. The method further includes receiving a request for information via a knowledge engine from at least one of the access interfaces, searching one or more knowledge bases for the information and providing a response to the request for information based upon the searching. The access interfaces, knowledge engine, and knowledge management system collectively portion at least a portion of the integrated knowledge management system.