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Methods, systems, and computer program products for providing an integrated knowledge management system
Methods, systems, and computer program products for providing an integrated knowledge management system
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机译:用于提供集成知识管理系统的方法,系统和计算机程序产品
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摘要
Embodiments provide an automated knowledge management service. A method includes receiving, at a computer processor that implements the knowledge management service, a request for information from a requesting entity. The method also includes generating, by the computer processor, a search query to search for the information across multiple compartmentalized data sources that are non-local to the automated knowledge management service, searching the multiple compartmentalized data sources for the information, and retrieving the information from one of the multiple compartmentalized data sources. The method further includes determining an access channel for transmitting the information, formatting the information to correspond to a format recognized by the access channel, and transmitting formatted information to the requesting entity.
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