Methods and systems for analyzing internet-based communication sessions through state-machine progression

摘要

A method of analyzing Internet-based communication sessions may include detecting interactions during a communication session and detecting an associated characteristic. The method may also include identifying other communication sessions that are also associated with the characteristic and accessing a group profile of the other communications sessions. The group profile may be assigned a first group profile state in a state-machine-based progression of group profile states and have a group lead score. The method may additionally include associating the communication session with the group profile, adjusting the group lead score based on the communication session to cross a threshold value, and moving to a second group profile state. The method may further include authorizing devices associated with the group profile access to additional data after moving to the second group profile state.