The present invention is to provide a maintenance management system and maintenance management system that can reduce the sense of insecurity of trapped passengers in the cab. A maintenance management apparatus according to the present embodiment includes a determination unit, and the working time calculation means, and transmitting means. Determining means determines whether the confinement accident occurs passengers trapped in the car of the elevator. Working time calculating means, confinement when an accident is determined to have occurred, and calculates the rescue work time in accordance with the rescue work done by maintenance personnel in order to rescue the passengers. Transmission means for display on a display device provided in the car, and transmits the calculated rescue work time.FIELD 2
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