System, device, and method for online reputation development and customer service management

摘要

A system for online reputation development, including a reputation development server, including a processor, a non-transitory memory, an input/output component, a messaging manager, a data bus; a reputation development device; and optionally a customer relationship management system; and an electronic records management system; such that the reputation development server receives a customer review, including a service rating, such that the reputation development server executes an automated dialogue based on an optimal workflow with the customer, wherein the optimal workflow is selected based on the service rating. Also disclosed is a method for online reputation development, including receiving a rating, selecting an optimal workflow, and executing a customer dialogue.