Method and system of measuring customer satisfaction with purchased vehicle

摘要

A method of measuring customer satisfaction with a product. The method may assess customer satisfaction from information collected after purchasing the product. This post-purchase information may be collected, for example, by monitoring customer expressions made while interacting with the product. Optionally, the settings and operating conditions of the product may be separately monitored and cross-referenced with the customer expressions to tie the expressions with specific characteristics of the product.