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Repetition of Communication Attempts based on Communication Outcome for Effective Sales and Marketing Engagement
Repetition of Communication Attempts based on Communication Outcome for Effective Sales and Marketing Engagement
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机译:根据沟通成果重复进行沟通尝试,以有效地进行销售和营销活动
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摘要
A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on an outcome of a communication attempt made to communicate with the customer and based on a specified number of communication attempts made to communicate with the customer.
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