INTELLIGENT, INTERACTIVE, AND SELF-LEARNING ROBOTIC PROCESS AUTOMATION SYSTEM

摘要

In one example, an intent along with a parsed relevant data, associated with a received customer request, is determined. The determined intent and the parsed relevant data is validated and rectified by a validation agent. The extracted relevant data is then verified based on an outcome of the validation and rectification agent by one or more verifying software robots. Applicable rules are then extracted from associated knowledge databases based on the determined intent and the relevant data upon successful validation, rectification, and verification. The rules, associated with the customer request, are then determined from the extracted applicable rules, the determined intent and/or the relevant data. The determined rules are then reviewed by a reviewing agent. A decision is then prepared and sent to the customer based on an outcome of the reviewed determined rules by one or more decision making software robots.