BACKGROUND SERVICE PROCESS UNIT, CALL CENTER POSITION SYSTEM AND CALL CONTROL METHOD THEREOF

摘要

The invention discloses a background service process unit, a position system and a method for call control thereof. The background service process unit includes a protocol stack module, a state machine module and a service end access interface module. The system includes a browser and a background service process unit. The method includes: a browser sending an operation request according to a customer representative to a background service process unit through an operation page; the background service process unit judging whether the operation can be performed currently, if yes, sending the operation request to a CTI server; the CTI server forwarding the received operation request to an automatic call distributor for performing, and forwarding an operation completion notification message, after the operation request is performed completely, to the background service process unit; the background service process unit making a switching to a position state according to the operation completion notification message. The invention enables a customer representative to login to a CTI server and process a call through a browser in a common computer host.