CUSTOMER RESPONSE SYSTEM, CUSTOMER RESPONSE METHOD, CUSTOMER RESPONSE DEVICE, AND PROGRAM

摘要

To provide a new and improved customer response system, a customer response method, a customer response device, and a program that can reduce the occurrence of complaints in a call center operation.SOLUTION: There is provided a customer response system that includes a machine response processing unit for making a response to a customer by a machine, and a switching unit for switching a response by the machine response processing unit to a response by an operator on the basis of at least one of attribute information of the customer, information of a task desired by the customer, and the situation of an operator who makes a response to the customer.SELECTED DRAWING: Figure 5