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Identifying unreported issues through customer service interactions and website analytics
Identifying unreported issues through customer service interactions and website analytics
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机译:通过客户服务互动和网站分析识别未报告的问题
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摘要
Identifying unreported issues in computing applications based on customer service interactions and website analytics. A computing system may receive communication data between a CSP and a user. The system may analyze the communication data using an NLP algorithm to identify a plurality of concepts in the communication data. The system may identify, based on the concepts, a target application associated with the communications between the CSP and the user. The system may receive analytics data from a web server hosting the target application and identify a feature of the target application that is not functioning. The system may then assign a priority to the feature of the target application that is not functioning based on a type of the feature and the received analytics data and generate a service issue record for the feature of the target application that is not functioning and the assigned priority.
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