Online Customer Service Support Method and System using the Remote Control System for Mobile Terminal

摘要

A method and system for online customer support using a mobile terminal remote control system are provided. A customer consultation support method according to an embodiment of the present invention supports customer consultation while selecting / occupying / manipulating a mobile terminal of a customer and a mobile terminal of the same type in an external system. As a result, the counselor can experience the customer consultation while remotely experiencing the mobile terminal of the same kind as the customer's mobile terminal, so that the counselor can understand the inquiry / complaint of the customer clearly and rapidly, and provide appropriate and quick answers.