COMPUTER PROGRAM STORED ON COMPUTER-READABLE MEDIUM METHOD AND SERVER FOR RESPONDING TO A CUSTOMER INQUIRY

摘要

According to an embodiment of the present disclosure, a method of responding to a user's query using a chatbot is disclosed. The method includes receiving a input sentence including one or more words from a user terminal by a receiver, an intention group classifier performing natural language processing using a natural language processing artificial neural network on the input sentence, wherein the intention group is related to insurance. Classifying the input sentence as one of corresponding to each operation, and generating a standard answer sentence for the input sentence based on the classified intention group.